You have caused enough anguish to a valued customer by your fradulent operations. I have been been having a similar frustating experience with hello travels. The smooth talking sales folks, promise hilton and hyatt with 100% confirmation. I paid an amount of inr 2999 vide transaction ID 10291201 and since then have been chasing for various hotels which are on the resort list provided.
1. If I choose a hotel for a date - ras resort silvassa, I am told it is not availabel for that date.
2. If I ask give me any date for the same resort over the next 3 months, I am suddenly told - the contract with that resort is closed - why is it on the list of approved resorts then ?
3. I have asked for dates and location that I can pick out of but I am always sent the standard resort list.
There is a definite fradulent operation running from hello travels. This will be evident in the fact that till such time as you make the payment, they will hound you and after making the payment -they dissapear . The names of the people you ask - who have interacted with you earlier - are always on another endless call which will never end if you indicate that you will wait or are on leave. The same person assumes multiple names and different people provide different reasons for not meeting your request.
I believe the plan is to drag it on for 9 months after which your voucher has anyways expired and hello travels is not bound to entertain you after that. I would be surprised if they have an employees by the name they actually give you on the phone.
A thorughly disgusted customer,
anthony sequeira
Source:http://www.grahakseva.com/complaints/42826/cheating-by-hellotravelcom#comment-67726
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